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HP Envy 4500 Printer Offline Issue

Given here are some fixes for the HP Envy 4500 Printer Offline issue.

Download and Run the HP Print and Scan Doctor

  • First, go to HP’s Printer website and download the HP Print and Scan Doctor. Next, open the HPPS.exe file from your browser’s download bar. When the HP Print and Scan doctor opens, select Start option and select the name of your printer.
  • In case you don’t find the name of your printer in the list, you can turn it off and on and click Retry.
  • If there’s some issue with the connection then follow the instructions on the screen to fix it.
  • Next, if you see a screen that says you must update your printer drivers, click Yes. In case you see an option to make your printer the default printer, click Yes.

Open the document that you’d like to print and try printing it again. If the HP Envy printer offline issue still continues, follow the steps below.

HP Envy 4500 - Set the Default Printer Manually

If you’re a Windows 10 user, you should follow the steps below. In case you use Windows 7 or Windows or Windows 8, skip the following section and go straight to the section that tells you how to set the default printer for your operating system.

Windows 10

  • First, search for devices in your Windows 10 system and select “Printers and Scanners” from the list of results.
  • Next, check if the box next to “Let Windows manage my Default Printer” unchecked. If the box is checked, uncheck it.
  • The screen will display a list of printers. Select the name of your printer and click the Manage button.
  • In case you see that there are multiple devices in the list, select the name that has idle next to it and select Manage.
  • Next, set your printer as the default printer under the Manage menu.
  • In case your printer remains offline even after trying all these steps, read the next section that tells you how to reset your printer.

Windows 7,8

First, search your system for Devices and Printers. Then, right-click on the name of your printer and select Set as Default Printer. Next, try to print the document. If the HP Envy 4500 Printer Offline issue still persists, continue reading the next section.

HP Envy 4500 - Troubleshooting USB Connection

  • First, switch off the printer and computer and remove the USB cable from the printer.
  • Then, inspect the cable for any damage. If the cable is damaged, replace it with a new cable.
  • Next, check if the cable is longer than 3m. In case the cable is longer than 3m, get a cable that is much shorter.
  • Then, check if the port is USB 2.0 or higher. In case you’re using a USB hub, disconnect the cable from the hub and connect it to the printer directly.
  • Next, check if the cable is connected to both the ports properly. Lastly, switch on the computer and wait for it to complete the start up process.

Reset your HP Envy 4500 Printer

If the steps above don’t work and the HP Envy 4500 Printer Offline issue still continues, follow the steps below.

  • First, switch off your printer and plug out the power cord from the rear of the printer.
  • Then, remove the power cord from the wall outlet.
  • Next, let the printer rest for about one minute.
  • Connect the power cord to the printer and the wall outlet and switch on your printer.
  • Once you’ve switched on your printer, try printing the document again.
HP Envy 4500 - Troubleshooting the Printer connection

In case you cannot fix the HP Printer offline issues, then you can follow the simple steps  to troubleshoot those  issues. You can login to official HP website for getting the troubleshooting steps.

HP Envy 4500 - Troubleshooting the Wi-Fi connection

First, reset your printer and switch it on again. Then, connect your printer to the internet wirelessly. Next, print out a printer information sheet. Get your printer serviced if the issues continue.


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